April 11

Tips to Help Your SMB Beat The Competition

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28 668x334 1 - Tips to Help Your SMB Beat The Competition

It is tough out there when one is starting up a business. However, as challenging it may be to get a business up and running, it is even more difficult to keep your existing business in the game. There is more freedom at the very beginning then later on when you already established your business and have customers and a reputation. In that respect, here are some ways to nudge you in the right direction and help you climb the ladder.

Check your base audience

Unless you are already familiar with your main audience, you have to find out what group of people that is. Conduct a research among your customers, as well as followers on social media and establish your base. It is important to decide whether this audience you already have is enough or you need to expand. Do extensive research and come up with what your new base is going to be. After you establish your new audience, it is time to take the next set of necessary steps and adapt all aspects of your business to the newly discovered target audience.

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Rebrand if needed

In order to attract the right crowd, you will probably need to make certain tweaks to your brand. Depending on how drastically different your new audience is compared to the original one, you will need to make more or less radical changes to your business’ identity. Naturally, this is not a simple fix. It requires a whole team of people working on all fronts. There needs to be a whole inspirational story on why you decided to change your brand and it definitely cannot be the truth – that you are trying to reach out to more customers. You can incorporate that, but you need a good story that will address the right audience and make them decide to go to your business and nobody else’s.

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Research the competition

In order to be one of the best in the business, you need to be aware of the competition. Moreover, you need to do thorough research on your competitors. Use their services and evaluate the whole experience. Make note of all the pros and cons for each business and make a plan for the improvement of your own. Take advantage of what you learned during the investigation. Nurture the good habits you’ve had so far and work on the improvement points. It will take time and effort, however, it will definitely prove to be successful someday.

Invest in social media

Any business not using social media is as good as a non existent one. However, it is not just about having social media, but about using it properly. Assuming your process or rebranding was followed by a radical makeover of all your social networks, it is also time to start using them to their full extent. There are courses and workshops that teach the techniques on using social networks in the best possible way. Use Facebook analytics to best target your customers, Instagram to tell the story about your brand and make everyone that ends up on your account fall in love with the business. On the other hand, Pinterest is best for advertising your products. All in all, any investment in social media is a good one. Whether it is education or manpower, it is a domain that is developing daily and where there is always room for improvement.

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Optimize your website

Regardless of how many users you have, you need to be prepared for more. If your platform can support the current number of users, that does not mean it is ready to support many more. Although some think that this is a bridge that should be crossed when they get there, this is definitely not the case here. There is nothing more repelling to a new user than a lagging or otherwise malfunctioning website. So, in order to support your new users, make sure to prepare your platform for their arrival. Having responsive web design for all versions of your website is key for keeping users hooked on your business. Don’t forget the mobile version of your website, it should also be fixed up and ready to support a huge amount of users you’re eagerly expecting.

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Ask for feedback

Studying your customers and their behavior, as well as checking out the competition will give you some insight on what you are doing well and where you need improvement. However, there is no insight that is more valuable than the one from your users directly. Of course, there is a catch here – one must be careful when designing a survey. It can’t be too long or it will cause a counter-effect and make people leave with negative impressions. On the other hand, it can’t be too short as it may end up being useless for the owner of the business. Therefore, it must be very carefully designed with concrete and concise questions. Also, make sure to leave room for additional comments and suggestions. This way, you will have direct insight into your customers and their needs.

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Keep it simple

Working on the improvement of your business is a chance to get carried away. It can happen to anyone. Try not to let yourself start a million things and end up overcomplicating everything. Less really is more sometimes. Whenever you get lost in trying to improve something, try to focus on one thing that is your top priority. If you really need to, add a few details around that priority and finish there. Nobody likes too much information. Keep it short and to the point.

Unfortunately, many businesses fail and this is always a possibility. Given that it cannot be completely eliminated, the only thing you can do is your best to make it work. Always believe in your business and try your best to make it thrive. These tips are here to guide you, but the actual work needs to be done by you. As long as you are motivated and determined, you will surely succeed.

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